Now Hiring - Member Call Center Representative in Lowell, MA

Role:

Assist Members and Potential Members with their telephone requests; explain products and services, respond to problems, and direct phone calls to the appropriate area or person.

Essential Functions & Responsibilities:

• Assist Members and Potential Members with their telephone, chat and email requests; answer questions included but not limited to transaction processing, products and services and resolve any problems that are within their authority to resolve; refers problems that are beyond their authority to their supervisor, along with their recommendations. Identify and escalate Member complaints and priority issues.
• Handle requests on all platforms to include but not limited to bill pay, debit and credit cards, online banking, mobile banking, telephone banking and online account opening.
• Provide accurate, courteous, friendly, timely, and professional phone service to all Members and Potential Members.
• Identify cross-sell opportunities and cross-sells products and services to Members and Potential Members.
• Answer the secure messages that are received in Relationship Manager and process the new online accounts opened through Oflows.

Effective communication is essential.

Working extended hours on Friday evenings until 6:30 pm and Saturday mornings 9:00am-12:00 pm on a rotating basis.

Align Credit Union is an Equal Opportunity Employer'

Work Remotely

• No

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Application Question(s):

• Are you willing to undergo a background/credit check?

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Preferred)
• Telephone Operation: 1 year (Preferred)
• Teller/Banking: 1 year (Preferred)
• Sales: 1 year (Required)

Work Location: One location